- Support the day-to-day administration of learning platforms, including Sana and EdCast.
- Support onboarding of recent learning applications, including coordination, configuration, testing and documentation.
- Support integrations between learning platforms and other Diageo systems, including testing and issue resolution.
- Manage and track learning technology licences, usage and renewals.
- Support access management and controls, including access reviews and audit evidence.
- Monitor learning data quality, including learner, course and completion data, and resolve data issues.
- Prepare and maintain learning technology reports using Excel, Power BI and platform reporting.
- Support platform and content testing, including UAT and validation of new changes.
- Manage learning technology ServiceNow tickets and operational issues, escalating where required.
- Work with vendors and D&T; teams to investigate and resolve platform and integration issues.
- Support Sana implementation and migration activities, including data validation, testing and transition support.




- Maintain process documents, SOPs and user guides for learning technology activities.
- Identify opportunities to simplify, automate and improve existing processes.
- Support the implementation of new digital and AI-enabled learning technology capabilities.
- Provide general Learning Technology support to Learning Services, Capability teams and other stakeholders as required.
- Support platform and content testing, including UAT and validation of new changes.
- Manage learning technology ServiceNow tickets and operational issues, escalating where required.
- Work with vendors and D&T; teams to investigate and resolve platform and integration issues.
- Support Sana implementation and migration activities, including data validation, testing and transition support.
- Maintain process documents, SOPs and user guides for learning technology activities.
- SANA & EDCAST experience

Bachelor's in any Degree

📌 Learning Services Analyst (Bengaluru)
🏢 Diageo
📍 Bengaluru