Job DescriptionKey Responsibilities

N

n
- Provide product support for HRMS platforms to clients and internal stakeholders.
N
- Understand and support end-to-end HRMS processes within the system.
N
- Analyze reported issues, replicate scenarios, and provide timely resolutions.
N
- Coordinate with technical teams to resolve complex system or database-related issues.
N
- Assist customers through calls, emails, and support tickets with a customer-first
N

napproach.

n

N
- Document common issues,solutions, and knowledge base articles.
N
- Monitor system performance and escalate critical issues when necessary.
N

nRequired Skills & Qualifications

N● Bachelor's degree in Human Resources, Computer Applications, Business

NAdministration, or a related field.

N

n
- 1–4 years of experience in product support, preferably with HRMS platforms.
N




- Solid understanding of end-to-end recruitment processes and related HR operations.
N
- Solid problem-solving and troubleshooting skills.
N
- Good communication skills (both verbal and written).
N
- Customer-focused attitude with the ability to handle queries professionally.
N
- Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or
N

nZoho Recruit is a plus.

N● Basic understanding of database queries and interpreting error logs (preferred).

NPreferred Skills

n

N
- Exposure to ticketing tools or helpdesk systems.
N
- Ability to prioritize tasks and manage multiple client issues simultaneously.
N
- Analytical mindset withattention to detail.
N

📌 Hiring: Product Support Specialist (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru