Job DescriptionLooking for Customer Success Associate

N1-2 Years

nNotice Period : Immediate

NLocation: Bangaluru

NLanguages: Kannada (if Located in Bengaluru)

NLanguages: Tamil (If located in Chennai)

NKey Responsibilities

nA. Customer Coordination & Customer Success

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- Support day-to-day communication and coordination with customers.
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- Understand customer requirements and ensure the same are communicated to the concerned internal teams.
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- Provide customers with timely updates on project status, schedules, pending actions, and
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ndeliverables.

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- Follow up with internalteams and customers to ensure commitments are completed on time.
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- Record and communicate customer feedback and concerns.
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- Support the Customer Success Manager/Asst. Manager in maintaining strong customer
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nrelationships.

n- Assist in resolving routine customer queries and escalate critical concerns appropriately.

NB. Testing & Project Coordination

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- Understand basic customer requirements related to testing services.
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- Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.
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- Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
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- Follow up with concerned teams for timely completion of assigned activities.
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- Maintain project trackers and ensure pending actions are regularly updated.
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- Escalate delays, technical constraints, or operational issues to the reporting manager.
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nC. Sample & Documentation Coordination

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- Coordinate samplereceipt, identification,



movement, dispatch, and return with concerned teams.
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- Ensure required sample-related documents and records are maintained.
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- Maintain proper traceability of samples and project materials.
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- Coordinate with internal teams for timely availability and movement of samples.
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- Ensure customer/projectdocumentation is updated and properly maintained.
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nD. CRM, MIS & Reporting

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- Maintain accuratecustomer and project information in the CRM system.
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- Update customer interactions, follow-ups, quotations, project status, and pending actions.
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- Prepare routine MIS reports and trackers as required.
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- Track quotation status,PO/WO status, testing progress, reports, and customer follow-ups.
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- Provide regular status updates to the reporting manager.
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- Ensure accuracy and timely updating of customer and project records.
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nE. Sales & Business Support

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- Support the Salesand Customer Success teams in quotation and proposal coordination.
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- Follow up with customers for quotation feedback and PO/WO confirmation.
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- Assist in customer meetings and visits, when required.
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- Coordinate internally to support smooth conversion of customer requirements into projects.
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nF.



Store & Asset Coordination

N- Support the team in monitoring inward and outward movement of samples and project-related

Nmaterials.

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- Maintain records related to sample/material receipt and dispatch.
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- Support documentation and traceability of materials.
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nG. Internal Coordination & Process Support

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- Coordinate effectively with Sales, Customer Success, Testing/Technical and other internal teams.
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- Follow up on assigned action items until closure.
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- Support process improvements aimed at improving customer experience and operational efficiency.
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n4. Required Skills& Competencies

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- Good customer service and relationship management skills.
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- Strong verbal and written communication skills.
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- Good follow-up and coordination skills.
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- Basic understanding of testing services is preferred.
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- Ability to understand customer requirements and coordinate with internal teams.
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- Good organizational anddocumentation skills.
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- Positive knowledge of MS Office, particularly Excel and Word.
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- Ability to work with multiple teams and manage multiple tasks simultaneously.
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- Strong attention to detail.
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- Ownership, accountability, and willingness to learn.
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n5. Key PerformanceIndicators (KPIs)

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- Timely response to customer queries and requirements.
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- Timely follow-up and closure of assigned customer/project actions.
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- Customer satisfaction and service quality.
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- Accuracy and timely updating of CRM and MIS.
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📌 Hiring: Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru