HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai /n /n Interested Candidates Please fill below mentioned details and share your CV to below mentioned email Id /n /n Overall Experience in OTC Collections: /n Current CTC: /n Expected CTC: /n Official Notice Period: /n /n Interested share your CV to [email protected] /n /n /n : OTC Collections Analyst /Senior Analyst /n Experience: 2 – 8 Years /n Process: Order-to-Cash (OTC) Collections /n Shift: Night Shift /n Work Mode: 100% Work from Office /n Job Summary /n We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. /n Key Responsibilities /n /n

- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.

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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.

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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.

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- Investigate and resolve payment delays, disputes,



and deduction issues.

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- Maintain accurate documentation of all customer interactions in ERP/collection tools.

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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.

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- Meet collection targets, DSO goals, and productivity metrics.

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- Escalate high-risk delinquent accounts as per defined procedures.

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- Provide excellent customer service while maintaining a qualified collection approach.

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- Ensure compliance with company policies and client-specific requirements.

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- 2-8 years of experience in OTC Collections / Accounts Receivable.

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- Strong experience in international voice process (inbound and outbound calling).

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- Excellent verbal and written communication skills in English.

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- Positive negotiation and customer handling skills.

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- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.

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- Ability to work with ERP systems such as SAP, or similar platforms.

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- Strong analytical and problem-solving abilities.

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- Proficiency in Microsoft Excel and Outlook.

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📌 HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai (Thoothukudi)
🏢 HCLTech
📍 Thoothukudi