Job Title: Customer Support Specialist & Backend Operations Associate

Location: Gurugram, Haryana

Employment Type: Full-Time

Salary: ₹4.0 LPA - ₹4.5 LPA (Based on experience & track)

Working Days: 5 Days (Fixed Saturday & Sunday Off)

About the Role

We are seeking high-caliber professionals for International Voice and Financial Backend processes. The ideal candidates will deliver exceptional service quality, ensure operational compliance, and maintain client satisfaction.

Key Responsibilities

Track A: International Voice Process
Manage inbound/outbound international customer queries via phone.
Provide effective resolution within defined SLA parameters.
Maintain high CSAT scores and adhere to international quality benchmarks.
Escalate complex technical/service issues to tier-2 support teams as required.

Track B: Backend Process (Banking/Finance)
Process back-office customer documentation, transactions, and requests.




Conduct data verification and quality audits for financial/banking workflows.
Resolve written customer inquiries with high written clarity and speed.
Ensure strict adherence to audit, privacy, and compliance guidelines.

Candidate Qualifications
Voice Track: Any Graduate with 1 years of mandatory experience in an International Voice process.
Backend Track: B.Com / BBA Graduates ONLY with 1 years experience in Banking, Finance, or CS Backend.
Location: Must be flexible to work out of Gurugram office.
Transport/Shift: Adaptable with rotational shift windows (Both-side cab facility provided).

Perks & Benefits:
Doorstep 2-way cab service
Subsidized/Complimentary meals
Health & wellness coverage
Quick-track internal growth opportunities

Pay: Up to ₹450,000.00 per year

Perks
Health insurance
Provident Fund

Work Location: In person

📌 International Customer Service Voice & Backend Process Gurugram (India)
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