Responsibilities
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless - equipment for availability and performance. - Server monitoring: Track server health, CPU/memory utilization, and - escalate hardware/software alerts. - Ticket handling: Follow SOPs for incident logging, categorization, and - resolution; update tickets with accurate status. - Escalation management: Escalate unresolved issues to L2/L3 teams per - defined SLA timelines. - ISP coordination: Engage ISPs for WAN/internet link issues, track resolution, - and update stakeholders. - Vendor coordination: Liaise with hardware/software vendors for RMA, - patching, and support cases. - SOP compliance: Ensure all actions are aligned with documented SOPs and - governance standards.

Skills & Qualifications
Basic knowledge of network devices (switches, routers, firewalls) and server - monitoring tools. - Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.). - Solid communication skills for ISP/vendor coordination. - Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.

📌 Noc Monitoring Chennai
🏢 Neurealm
📍 Chennai