Domain Architect – Service Now | Contractor

Location: Abu Dhabi, UAE – Onsite

Employment Type: Contractor

Experience: 8+ Years

Level: Senior / Domain Architect

About the Role

We are looking for an experienced Domain Architect – Service Now to lead the architecture, design, governance, and technical assurance of enterprise Service Now platforms.

The ideal candidate will have strong hands-on architecture experience across Service Now, CMDB, CSDM, integrations, workflows, security, automation, and enterprise governance. You will be responsible for defining scalable architecture patterns, reviewing HLD/LLD designs, ensuring platform standards, and guiding implementation teams and vendors.

This role is suited for a senior Service Now professional who has progressed beyond platform development into enterprise architecture, governance, design assurance, and strategic technical leadership.

Key Responsibilities

Define and own the Service Now domain architecture aligned with enterprise architecture principles and business objectives. Design and govern scalable Service Now solutions across enterprise workflows and platform capabilities. Establish and maintain CMDB and CSDM architecture, data models, relationships, and governance standards. Define architecture patterns and standards for Service Now integrations with enterprise applications and external platforms. Design and review workflows, automation, orchestration, and platform capabilities. Establish and enforce security architecture, roles, access controls, and platform security standards. Review and provide technical assurance for HLDs, LLDs, solution designs, and implementation approaches. Define reusable architecture standards, design patterns, reference architectures, and best practices.



Identify architectural risks, technical dependencies, scalability concerns, and opportunities for platform optimization. Provide technical guidance to engineering teams, implementation partners, and vendors.

Ensure Service

Now solutions comply with enterprise architecture, security, governance, and regulatory standards. Support platform modernization, integration strategy, automation, and continuous improvement initiatives. Act as the senior technical authority for Service Now architecture decisions.

Required Skills & Experience

8+ years of professional experience with significant experience in Service Now. Proven experience as a Service Now Architect, Domain Architect, Technical Architect, or equivalent senior architecture role. Strong expertise in Service Now platform architecture and enterprise implementations. Deep understanding of CMDB and CSDM and their application within enterprise environments. Strong experience designing and governing Service Now integrations with enterprise systems. Hands-on understanding of workflow design, automation, orchestration, and platform capabilities. Strong knowledge of Service Now security, roles, ACLs, access controls, and governance.

Experience creating and reviewing HLD and LLD documentation. Strong understanding of enterprise architecture principles, standards, design patterns, and governance.

Experience working with large-scale, complex,



or multi-system enterprise environments. Strong stakeholder management and communication skills.

Experience providing architectural direction to development and implementation teams. Preferred / Good to Have

Service Now Certified Technical Architect (CTA) – highly preferred.

Service Now Certified Master

Architect or equivalent advanced Service Now certification.

Experience with ITSM, ITOM, ITAM, CSM, HRSD, Sec Ops, or other major Service Now modules.

Experience with enterprise integration technologies and API-led architectures.

Experience working with global consulting firms, large enterprises, or complex transformation programs. Exposure to cloud, Dev Ops, enterprise security, and modern integration architectures. What We're Looking For

We are specifically looking for a true Service Now architecture professional, not primarily a Service Now developer or administrator.

The successful candidate should demonstrate:

Enterprise-level Service Now architecture ownership

Strong CMDB / CSDM architecture expertise

Integration and platform architecture experience

Security and access-control architecture

HLD / LLD design and assurance

Architecture standards and governance

Solid technical leadership and stakeholder management

Ability to guide internal teams and vendors

Work Location

Abu Dhabi, UAE – Onsite

Candidates must be willing and available to work onsite in Abu Dhabi.

Employment

Contractor | Senior Level

If you are an experienced Service Now Architect / Domain Architect with strong enterprise architecture and governance experience and are looking for a challenging onsite opportunity in Abu Dhabi, we would like to hear from you.

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