Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives. /n Required Skills & Experience /n /n

- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.

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- Own end-to-end delivery responsibility including:

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- Delivery Excellence

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- Customer Satisfaction

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- Revenue Management

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- Profitability Management

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- Resource Optimization

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- Risk Management

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- Experience managing:

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- Large-scale Digital Transformation Programs

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- Salesforce Programs

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- Cloud Transformation Initiatives

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- Enterprise Application Delivery

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- Managed Services Engagements

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- Strong expertise in:

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- Portfolio Management

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- Program Governance

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- Delivery Management

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- PMO Governance

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- Executive Reporting

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- Demonstrated experience in:

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- Multi-million-dollar portfolios

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- Global Delivery Models

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- Offshore-Onsite Delivery Management

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- Multi-vendor environments

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- Strong understanding of:

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- Agile Delivery

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- Waterfall Delivery

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- Hybrid Delivery Models

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- Product-Based Delivery Models

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- Experience in managing delivery KPIs:

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- Revenue

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- Margin

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- Utilization

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- CSAT

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- Employee Satisfaction

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- Delivery Quality

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- Responsible for forecast planning, capacity planning, resource planning, and succession planning.

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- Expertise in:

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- Escalation Management

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- Risk Management

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- Issue Resolution

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- Stakeholder Communication

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- Robust knowledge of:

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- Salesforce Ecosystem

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- Cloud Technologies

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- AI & Automation

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- Digital Transformation Programs

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- Experience driving operational excellence and continuous improvement initiatives.

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- Strong leadership and people management capabilities.

/n /n /n Key Responsibilities* /n /n

- Lead and manage a portfolio of strategic accounts and delivery programs.

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- Own customer delivery commitments and business outcomes.

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- Establish delivery governance frameworks and review mechanisms.

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- Ensure successful delivery of projects within scope, budget, and timelines.

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- Drive customer satisfaction and long-term client relationships.

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- Manage delivery risks, escalations, dependencies, and mitigation plans.

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- Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.

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- Drive account mining, upselling, and cross-selling opportunities.

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- Monitor portfolio financials including revenue, margin, utilization, and forecasting.

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- Build high-performing delivery teams and leadership pipelines.

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- Ensure compliance with quality standards, security policies, and organizational governance.

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- Sponsor innovation, automation, and continuous improvement initiatives.

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- Participate in executive steering committee meetings and customer governance reviews.

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📌 Delivery Cluster Head (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru