We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support.
Key Responsibilities
Handle seller queries through international chat support. Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns. Identify issues, troubleshoot effectively, and provide timely resolutions.
Maintain professional and customer-focused communication. Meet defined quality, productivity, and process SLAs. Accurately document customer interactions and resolutions. Escalate complex or unresolved issues to the appropriate teams.
Ensure a high level of customer satisfaction and service quality. Eligibility & Requirements
Minimum 1 year of experience in an International Voice & Chat Process. Experience in e-commerce processes is preferred. Seller Support experience is mandatory. Candidates from any industry/domain with relevant seller support experience can apply. Excellent written and verbal English communication skills. Strong customer service and problem-solving skills. Comfortable working in rotational shifts. Willingness to work from office in Pune. Why Join Us?
Opportunity to work on an international e-commerce process. Exposure to a global seller-support setting. Company-provided cab facility. Growth opportunities within the customer support domain. In-house trainings provided by the professional