About the job /n Customer Support Executive delivers all aspects of support for TIGC products such as usability, /n content search and answers to customers inquiries. /n The Customer Support Executive will be providing effective and well-mannered support to /n customers in relation to their product or service by Phone, Chat and Email. This includes active /n focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the /n vital action is taken to resolve a customer's query. /n YOUR DAILY TASKS /n · Respond to customer's enquiries relating to information, product and fault calls resolving /n as many queries as possible on the first interaction /n · Take inbound and make outbound calls to resolve and/or route customers across service /n delivery. /n · Log and classify all calls and requests for assistance in the customer relationship /n management system /n · Filter and call out enquiries related to other aspects of the business and handover to the /n appropriate department /n · Handle the resolution process for customers relating to data and applications for a /n particular product/s and contact /n · Coordinate enquiry resolution progress and proactively call customers with a status /n update or resolution if queries cannot be resolved on initial interaction /n · Follow the appropriate procedures to respond to issues and update our customers when /n outages of a major nature occur /n · Call out problems affecting several customers or influencing the timely resolution of one /n customer's enquiry,



including customer concerns to the team leader and other support, /n sales, engineering, or resolver groups as appropriate /n /n

- Recognize and raise recurring problems, inferior processes, or outdated procedures

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- Accept additional projects or areas of responsibility that will improve the team's

/n /n performance /n What Do You Need To Bring /n /n

- 2+ years of Email/Chat/Voice Process experience.

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- BA/ BS / BCom degree or educational equivalent

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- Business level, both written and spoken fluency in English

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- Experience in a customer service or contact center setting preferred

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- The ability to learn and become specialists in products and develop a sound

/n /n understanding /n /n

- Positive approach to undertake additional projects and responsibilities from time to time

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- Strong working knowledge of external systems, PC-based internet, and software

/n /n applications (Internet, Microsoft Office - Outlook, Word, Excel) /n · Ability to work independently while making sound business decisions on case /n information. /n /n

- Well-developed sense of urgency and follow-through

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- Time Management and Adherence to schedules

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- Willingness to work hard and have fun doing it!

/n /n Competencies: /n /n

- Customer Focus

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- Listening

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- Problem Solving

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- Composure

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- Drive for Results

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- Ethics and Values

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- Integrity and Trust

/n /n ENGLISH & HINDI Mandatory /n Working Hours: Rotation shift & Week offs /n Work Location: Bangalore

📌 Customer Support Executive (Bengaluru)
🏢 The Indian Garage
📍 Bengaluru