One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.
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nAbout the role:
nThis is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment.
You will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.
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nWhat you will do:
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- Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
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- Proper urgency, dedication, and attention to quality when addressing customer requirements.
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- Skill in managing disputes and establishing realistic expectations with customers.
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- Building solid client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
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- Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
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- Identifying opportunities to increase customer satisfaction and revenue.
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- Ensuring high repeat and retention from customers.
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- Building up domain expertise and providing training & ongoing support as required.
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- Providing feedback on critical customer pain-points to internal teams.
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nIdeal candidate:
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- You have at least 1 year experience within a Customer Success role
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- Competency in utilizing email, chat, and phone calls for customer interactions.
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- Skilled at comprehensively understanding and appropriately reacting to customer concerns.
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- You possess excellent interpersonal as well as written and verbal communication skills.
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- You are highly goal driven and work well in fast paced environments
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- Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
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- Ability to craft well-written and informative replies to customer queries.
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- Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
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- Exceptional written and oral communication skills will go a long way
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- You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
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- You are a strong team player who can juggle multiple stakeholders effortlessly
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