Job Title: Customer Support Associate /n /n About Superset /n Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season. /n /n Role Overview /n The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience. /n /n Key Responsibilities /n /n

- Respond to customer queries via email and phone.

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- Understand client requirements and provide appropriate solutions using the platform.

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- Follow up with customers to ensure timely issue resolution.

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- Maintain accurate records of customer interactions and reported issues.

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- Contribute to internal documentation, including FAQs and knowledge base articles.





/n /n /n Required Qualifications /n /n

- Minimum 1 year of experience in Customer Support or a related role.

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- Strong verbal and written communication skills.

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- Ability to analyse and resolve customer queries effectively.

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- Detail-oriented with strong problem-solving skills.

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- Experience in a SaaS or technical support environment is preferred.

/n /n /n Work Environment /n /n

- Collaborative and ownership-driven work culture.

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- Chance to contribute ideas and improve processes.

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- Learning-oriented environment with scope for growth.

/n /n /n Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

📌 Customer Support Associate (Bengaluru)
🏢 Superset
📍 Bengaluru