Experience: 1–3 Years /n Work Mode: Work from Office /n Shift: US Time Zones /n Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun /n Interview Process: CD → Versant /n /n Role Overview /n We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction. /n /n Required Skills /n /n

- 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.

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- Excellent verbal and written English communication.

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- Comfortable handling customer interactions through voice, email, and chat.

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- Good technical aptitude and ability to learn new tools quickly.

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- Experience with ticketing systems; ServiceNow is preferred.

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- Basic knowledge of ERP systems, MS Office, and internet-based applications.

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- Strong customer-handling and problem-solving skills.

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- Ability to work under pressure and meet SLA/productivity targets.

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- Customer-focused and results-driven.

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- Positive attitude and quick learner.

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- Strong attention to detail.

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- Valuable team player.

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- Flexible to work according to business requirements.

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- Punctual and disciplined.

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- High level of integrity.

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- Comfortable working in US shifts and rotational work weeks.

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📌 Customer Support (Bengaluru)
🏢 BCforward
📍 Bengaluru