About GRIPIT

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nAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

nWith a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

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nKey Responsibilities

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- Handle customer queries via phone, email, chat, or other communication channels
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- Provide prompt, accurate, and professional resolutions to customer concerns
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- Update and maintain customer records, interactions, and case details in the CRM system
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- Track customer requests and ensure timely follow-ups until resolution
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- Coordinate with internal teams to resolve customer issues efficiently
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- Maintain accurate documentation of all customer communications
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- Ensure high levels of customer satisfaction through quality service
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- Meet assigned response time, productivity, and customer service KPIs
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nRequired Skills & Qualifications

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- Excellent verbal and written communication skills in English.
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- Strong customer service and interpersonal skills.
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- Experience working with CRM systems is preferred.
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- Good problem-solving, organizational, and multitasking abilities.
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- Basic proficiency in MS Office (Excel, Word, Outlook.
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- Ability to work in a fast-paced workplace while maintaining accuracy.
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📌 Customer Support Associate (India)
🏢 GripIt
📍 India