ob Description: Customer Support Executive – Teleperformance
nPosition: Customer Support Executive
nCompany: Teleperformance
nLocation: Mohali
nEmployment Type: Full time
nAbout the Role
nTeleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
nKey Responsibilities
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- Handle inbound and outbound, chats, or emails.
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- Resolve customer queries and provide accurate information.
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- Maintain a high level of professionalism and customer satisfaction.
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- Document interactions and update records in the system.
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- Meet performance metrics such as quality, productivity, and turnaround time.
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nEligibility Criteria
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- Excellent communication skills in English.
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- Basic computer knowledge is required.
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- Willingness to work in rotational shifts.
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