Shift - Night

Salary - 18-25K

Location - Noida sec - 62

About the RoleAMS Global is looking for a Customer Service Representative to join our team and serve as the first point of contact for our customers. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing accurate product and service information, and ensuring a high level of customer satisfaction.

The successful candidate should have excellent communication and problem-solving skills, be comfortable handling multiple customer interactions, and be able to work efficiently in a fast-paced environment.

Key Responsibilities

- Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information about products, services, orders, pricing, and related customer queries.
- Understand customer concerns and resolve complaints effectively and professionally.
- Process customer orders, forms, applications, requests, and other service-related activities accurately.
- Follow up with customers to ensure that their issues have been resolved and expectations are met.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.




- Coordinate with internal teams when required to resolve customer issues and ensure timely solutions.
- Identify recurring customer issues and provide feedback to improve the overall customer service process.
- Follow established communication procedures, company guidelines, and customer service policies.
- Handle multiple customer requests while maintaining accuracy, professionalism, and response quality.
- Build positive relationships with customers and ensure a consistently high level of customer satisfaction.

Ideal Qualifications & Skills
- Proven experience in customer service, customer support, or a similar role.
- Excellent verbal and written communication skills.
- Solid phone-handling and active listening skills.
- Ability to understand customer needs and provide appropriate solutions or alternatives.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Good attention to detail and accuracy.
- Professional, patient, and customer-focused approach.
- Comfortable working with computers, email, CRM systems, and basic office software.
- Ability to work independently as well as collaboratively with a team.

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