Location: WIRTGEN INDIA Pvt. Ltd., Dist Pune, 412214, Maharashtra, India

Basic Requirements

- Educational Qualification: Diploma / BE (Mech / Auto / Production / Industrial)
- Age: 25- 30 Years
- Experience: 5- 10years

Purpose Of The Job

- Develop customer focused approach in the organization by resolving field complaints in timely man-ner.
- Drive to enforce the actions and processes to delivering robust and reliable products to the custom-ers
- Drive initiatives within CFT team to develop customer centric approach.
- Manage customer issue data (MIS) acquisition, stratification to develop useful reports
- Monitor and own Warranty cost and Warranty cost recovery from suppliers
- Be a major interface with field support team and co-ordinate other plant functions as appropriate

Scope Of Work & Accountabilities

Customer Quality

- Systematically analyze the field issues and drive root cause analysis & corrective actions
- Monitor effectiveness of resolved issues through audits
- Analyze warranty cost & initiate actions on top contributors to reduce Cost of Poor Quality
- Drive initiatives for product reliability improvement
- Supplier and assembly line process improvements in view of field failures
- Connecting with customers and field service team through job site visits and acquire feedback
- Be a communication media between operations and field support teams
- Tracking field feedback of newly launched products and resolving teething issues with sense of ur-gency
- Supplier visits in view of field issue resolution
- Carry out audits / inspections and have a structured way of resolving of problems
- Drive Warranty Cost reduction initiatives within plant and Warranty Cost recovery from suppliers

Supplier Quality : Engine Commodity

- Ensure incoming quality and supplier compliance




- Drive supplier CAPA and audits
- Conduct supplier reviews and development programs
- Support new supplier development and PPAP approvals
- Drive process improvements at supplier and plant level
- Initiate product reliability projects and poka-yoke solutions
- Drive Improvement in supplier quality performance
- Communicate, review & monitor Supplier performance. Proactive & reactive audits
- Identify & execute CFT projects for product reliability improvement.
- Continuously connect with internal & external customers and action on feedback

Authorities
- Control the production lines, in coming goods and process in view of field issues
- Assign type of warranty (primary, consequential, valuable will) based on technical analysis
- Dispatch hold / contain stock machines
- Intitiate and drive CFT Projects for field issue resolution
- Proactive / reactive filed visits, meet customers and understand Voice of Market
- Recommend / suggest design / process improvements during NPI with knowledge of historic field issues

Skills / Competencies Required

- Understanding of Construction Equipment industry w.r.t. Customer base & expectations, operator behaviors, decision making criteria and perception management
- Planning, organizing and priortarization of tasks. Follow up and follow through
- Able to communicate and convience urgency of field issue resolution
- Assertive & Influencing for, to and fro supports within different functions
- Technical knowledge of compactors, paving and screening machines and stackers
- Knowledge of terms related to field quality
- Ability to define, analyze and drive problem solutions
- Understanding of QMS
- Knowledge of PPAP process
- Knowledge of Proprietary suppliers / products and processes
- Co-relation analysis

Reporting

Customer Quality Manager

📌 Customer Quality & Supplier Quality (Engine Commodity) Engineer (India)
🏢 WIRTGEN GROUP
📍 India