Job DescriptionAbout Houzeo

NHouzeo is a 100% online real estate marketplace. From listing to closing, Houzeo makes home selling and buying easier than ever. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.Com.

Founded in Manhattan, Current York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup.

We're scaling rapidly, and this in turn has created an opportunity for us to expand our services by hiring a customer success analyst.

NHouzeo's product universeincludes a wide range of products and services, including

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- Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller's property based on location. It's the fastest way to list a home!
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- Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!
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- Houzeo Offers: An offer management tool to evaluate, compare, and counter offers received on a property.

Sellers can request the highest and best offers within seconds!

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- Houzeo Digi Transact: Sellers can manage real estate transactions with milestones, tasks, notifications, and reminders. No more friction!
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- Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
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- Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
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- Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
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- Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free.
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- Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day.
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nAbout the Role: Are you the one?





NDo you thrive on solving complex customer challenges and turning friction into satisfaction? Can you lead by example while mentoring a high-performing team? At Houzeo, we're looking for a customer success analyst who's ready to take ownership of our most high-impact accounts.

If you're proactive, empathetic, and love building long-term customer relationships, this is your stage. This role isn't just about support—it's about strategy, leadership, and making a lasting impression on our clients and our team.

NAbout the Operations Team

NAt Houzeo, our OperationsTeam powers the engine behind customer success, vendor relations, and Billing. They ensure smooth processes, accurate billing, and top-notch support. If you're organized, solution-driven, and ready to make an impact, this is your crew.

NAbout the Role: Are You the One?

NDo you thrive on solving complex customer challenges and turning friction into satisfaction? Can you lead by example while mentoring a high-performing team?

NAt Houzeo, we're looking for a customer success analyst who's ready to take ownership of our most high-impact accounts. If you're proactive, empathetic, and love building long-term customer relationships, this is your stage. This role isn't just about support—it's about strategy, leadership, and making a lasting impression on our clients and our team.

NYour Mission, Should You Choose to Accept It

NManage strategic accounts—Own relationships with key customers, ensuring satisfaction and renewals.

NDrive revenue growth—Identify upsell and cross-sell opportunities for long-term value.

NGo beyond expectations—spot new ways to deliver impact and share best practices across the team.





NBe client-facing—Regularly interact with customers to align goals and strengthen partnerships.

NEnsure results—Measure value delivered and support continuous improvement.

NWhat You Bring

nProven Relationship Builder – You've owned client relationships and handled tough situations to ensure satisfaction and retention.

NStrong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.

NProject & Service Savvy –Solid grasp of managed services and project delivery.

NVersatile Client Experience – Worked with diverse clients across industries and business sizes.

NGrowth Driver – Track record of expanding accounts and turning clients into long-term advocates.

NNice to Have

nHighly Adaptable – Able to shift strategies quickly and prioritize effectively in a fast-paced environment.

NNatural Influencer – Inspire cross-functional teams to align with our customer-first mindset.

NCommercially Savvy – Understand revenue retention and growth while protecting company margins. Collaborative Spirit – You break down silos and build robust internal partnerships.

NActive Listener – Hear what customers and internal teams are saying—and act on it.

NCreative Problem-Solver –Comfortable navigating both structured and ambiguous situations.

NEmpathetic Communicator –Balance business goals with customer satisfaction.

NConstructively Challenging – Know when to push back and when to support customers.

NStrong Troubleshooting Skills – Take a methodical approach to resolving complex issues.

NWhat We Offer

nExposure to real-time billing systems, vendor portals, and reconciliation processes

NOpportunities to work cross-functionally with Finance, Operations, and Tech teams

NData-driven culture focused on automation, accuracy, and continuous improvement

NAccess to industry-leading tools like Excel, Google Sheets, and SQL-based reporting

NMonthly team-building activities and performance recognition initiative

📌 Client Service Respresentative (Kalyan)
🏢 Houzeo
📍 Kalyan