Job Title

nB2C Sales Manager – US Process

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nJob Description

nSS Tech Services is looking for an experienced B2C Sales Manager – US Process to lead and manage our international sales team at our Noida office.

nThe ideal candidate should have a solid background in International B2C Sales / US Process, with proven experience in team management, revenue generation, target achievement, sales strategy, objection handling, negotiation, and deal closure.

nThe role involves managing a team of 25+ sales professionals, driving revenue growth, improving conversion rates, and ensuring consistent achievement of monthly and quarterly sales targets.

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nKey Responsibilities

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- Lead, manage, and motivate a team of 25+ B2C sales professionals
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- Drive US B2C sales and achieve monthly and quarterly revenue targets
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- Monitor key sales metrics including conversion rate, productivity, revenue, average sales value, and target achievement
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- Develop and execute strategies to improve sales performance and conversions
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- Conduct regular call reviews, sales meetings, coaching sessions, and performance reviews
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- Train and coach team members on sales pitching, objection handling, negotiation, upselling, cross-selling, and deal closure
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- Identify performance gaps and implement appropriate improvement plans
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- Support the team with escalations and high-value deal closures
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- Prepare and analyze sales reports, forecasts, and performance metrics
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- Ensure high-quality customer interactions and adherence to process standards
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- Coordinate with internal teams to achieve overall business objectives
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nMust-Have Qualifications

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- 5+ years of experience in International B2C Sales
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- Minimum 2–3 years of experience in Sales Team Management
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- Proven experience managing a team of 20–25+ sales professionals
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- Strong experience in US Process / International BPO / Voice Sales
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- Proven track record of achieving sales and revenue targets
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- Excellent verbal and written English communication skills
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- Strong negotiation, objection-handling, upselling, and closing skills
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- Strong understanding of sales KPIs, conversion rates, productivity, and revenue metrics
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- Experience in sales coaching, performance management, and team development
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- Must be comfortable working in a US Shift
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- Must be willing to work from office in Noida
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nPreferred Qualifications

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- Prior experience selling to US customers
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- Experience in Outbound B2C Sales
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- Experience in upselling, cross-selling, and retention sales
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- Prior experience in an International BPO / US Voice Process
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- Experience with CRM and sales reporting tools
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- Exposure to sales forecasting and target planning
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- Experience managing a high-volume, target-driven sales environment
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- Graduate/Postgraduate qualification preferred
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nCompensation & Benefits

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- Attractive salary+performance-based incentives
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- Meal facility
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- Career growth and leadership opportunities
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nJob Details

nLocation: Iconic Corenthum, Sector 62, Noida

nWorkplace Type: On-site

nShift: US Shift

nEmployment Type: Full-time

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- Industry: BPO / International B2C Sales
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📌 C Sales Manager-US Process (Noida)
🏢 SS Tech Services
📍 Noida