Job DescriptionAbout Reaviva Holistic Health

NReaviva Holistic Health is a premium, science led wellness sanctuary in Santacruz West, Mumbai, offering integrated solutions across aesthetics, fitness, recovery, nutrition and mental well-being. We are committed to personalised care and an exceptional client experience in a sophisticated environment.

NThe Role

nWe are looking for an Associate Sales Manager to own client conversion at the clinic. You will work the enquiry pipeline across telephone, WhatsApp and digital channels, qualify every lead, and convert enquiries into booked consultations and consultations into treatment packages.

NThis is a client facing position at the centre of the business. You will carry an individual revenue target, and you will also be the first point of contact for clients arriving at the clinic, managing the appointment book and the client experience alongside your pipeline. The role suits someone equally confident receiving a client in person and closing a package on the telephone.

NKey Responsibilities

n1. Place outbound calls to new leads within the agreed response time, and complete the full follow up cadence for enquiries that do not connect at the first attempt

N2. Respond to enquiries across calls, WhatsApp and direct messages, progressing the pipeline through the working day

N3. Manage incoming calls and walk in enquiries with the same qualification discipline applied to digital leads

N4. Qualify enquiries through structured discovery and convert them into booked consultations

N5. Improve the booked to attended ratio through timely reminders, rapport building and pre consultation preparation

N6. Prepare clients ahead of their consultation and hand over to the clinical team with complete context, so that every consultation begins informed

N7. Introduce complementary services where relevant to the client, and book consultations for the clinical team to advise and recommend

N8. Conduct structured reach out campaigns to dormant client segments and contribute to monthly reactivation revenue

N9. Record every client interaction, update enquiry stages promptly, and maintain database accuracy to the required standard





NClient experience at the clinic

N10. Receive clients on arrival with the warmth and polish of a luxury wellness workplace, manage the appointment book, and keep waiting times minimal and clearly communicated

N11. Process billing and payments accurately, and record every amount received against the correct client, service and package

N12. Coordinate between clients, therapists and doctors so that each day runs to schedule and every transition between services is seamless

N13. Operate the clinic management system accurately and in real time across appointments, client records, billing and packages

N14. Maintain the reception area, displays and client facing materials to the standard of the brand

N15. Uphold the confidentiality, discretion and presentation standards expected of a premium clinical environment

NPerformance and standards

N16. Submit a daily performance update and participate in weekly funnel reviews with the sales team

N17. Deliver against monthly performance targets covering revenue contribution, enquiry connection, qualification, consultation bookings, attendance rate, walk in conversion and database reactivation

N18. Represent Reaviva in a manner that is informed, courteous and consultative at all times

NRequirements

nTwo to four years in a client facing sales role within luxury services, wellness, aesthetics, hospitality or premium retail

NA record of carrying an individual revenue target, supported by specific examples of what was achieved and how

NHands on working experience with an operational clinic, spa or salon management system such as Zenoti, covering appointment scheduling, client records, billing and package management. Working knowledge of a sales CRM is a further advantage

NExcellent spoken English,delivered with clarity, warmth and conviction





NExcellent written communication in English across WhatsApp and email, together with correct telephone etiquette

NA consultative approach to selling, based on establishing trust rather than applying pressure

NWillingness to work at the clinic and in front of clients for the full working day

NThe ability to manage concurrent responsibilities, attending to a client in person while progressing follow ups, without compromising either

NAccuracy and discipline in billing, cash handling and record keeping

NA composed and presentable manner, particularly at times of high footfall

NA structured approach to problem solving where process is still being established

NResilience and consistency in a target led environment with weekly reporting

NPreferred Background

nClient servicing or guest relations experience in a premium hotel, spa or clinic, followed by a move into a selling role, is the strongest background for this position. Candidates from luxury brands, wellness, beauty or aesthetics are equally encouraged to apply, and prior exposure to high net worth clientele in a service led environment will be considered a significant advantage. Candidates whose experience is limited to telephone based inside sales may find this position less suitable.

NWhat We Offer

nA front line position in a growing premium wellness brand, with ownership of the client experience from first contact to closed package

NA monthly incentive linked to revenue, in addition to fixed compensation

NA defined progression path to senior and leadership positions for consistent performers

NA collaborative working environment with direct access to leadership

NAdditional Details

nLocation: Santacruz West, Linking Road, Mumbai

NWorking Hours: 11:00 AM to 8:00 PM

NWorking Pattern: Full time and on site, six days a week with one weekly off on rotation. The clinic is open all days

NStart Date: Immediate

NCompensation: Discussed at interview

NHow to Apply

nPlease apply through LinkedIn with your curriculum vitae and a brief covering note. Shortlisted candidates will be contacted for an on site discussion.

📌 Associate Sales Manager (Alibag)
🏢 Reaviva Holistic Health
📍 Alibag