Responsibilities & Key Deliverables

1. Responsible for Field/internal Customer Quality of Aggregate & Driveline.
2. Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
3. Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
4. Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
5. Handly independently critical field issues & closure.
6. Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
7. Conduct Product & Process Audits of Assembly & Machine shop.
8. Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
9. Supplier visits for failure parts Root cause analysis & verify the controls.
10. Effective monitoring/tracking & interpretation of MIS / reports
11. Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure,



Outgoing Quality audit of RFD products/gears).
12. Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.
13. Co-ordinate Product Deviation & closure tracking.
14. Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review.
15. Attend ECN changes meeting & validate the effectiveness in GD audit.
16. Actively involve in Current projects & ensure all open clearance in each phase.
17. Regular dealer connect for customer requirements understanding & closure

Preferred Industries

Automobile

Education Qualification

Bachelors of Technology in Mechanical; Bachelor of Engineering

General Experience

If BE 3 to 5 yrs

System Generated Core Skills

7 QC Tools Analytical Thinking Microsoft Office People Management Presentation Skills Team Building

System Generated Secondary Skills

Communication Skills Consumer Focus Leadership Skills

📌 Assistant Manager-MQA Aggregates (India)
🏢 Mahindra
📍 India