/n About the Company /n Pidge is a leading technology-driven logistics platform helping businesses deliver with reliability, transparency, and scalability. We empower enterprises to streamline operations, delight customers, and drive sustainable growth. /n About the Role /n We are looking for a Service Account Manager (SAM) to strengthen client relationships, ensure high customer satisfaction, and drive retention and expansion across assigned accounts. /n Responsibilitie /n /n
Own and manage a portfolio of accounts, ensuring long-term partnerships
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Develop account strategies to meet customer goals and business objectives
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Build trust-based relationships with client stakeholders
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Identify upselling and cross-selling prospects for growth
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Partner with Sales, Product,
and Support teams for seamless service delivery
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Track account performance, identify risks, and implement solutions
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Share insights, reports, and recommendations with leadership
/n /n Qualifications /n /n
5–8 years’ experience in Account Management, Customer Success, or B2B Sales