A1 to A3
Average PMI (last 6 months)/PMS rating 3 and above
2 years in current role
No Warning Letter issued in the past 6 months
Mandatory E-learning courses certified wherever applicable

A2 to A3

Or

P1 to P2
Average PMI (last 6 months)/PMS rating 3 and above
1 year of exp in the current role
No Warning Letter issued in the past 6 months
Mandatory E-learning courses certified wherever applicable

Responsibilities

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R&R; programs

Analyze various reports to enhance productivity

Improve quality of service and increase client delight

Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met)

To ensure all the members of the team are equipped well to handle customer's queries.

To meet the Team targets like AHT, Quality score, CSAT, conversions, etc.

To plan, prioritize and delegate work tasks to ensure proper functioning of team.

Improve the retention of employees

Managing to achieve process KPI & SLA

Qualifications

12/undergraduate

📌 Team Leader Lucknow
🏢 Digitide Solutions
📍 Lucknow