Subject Matter Expert – Microsoft 365 (L3) Experience:

7+ Years Level:

L3 Location

Hyderabad Work Mode

WFO Job Overview We are looking for an experienced

Microsoft 365 / O365 Subject Matter Expert (L3)

to manage, support, configure, implement, and optimize Microsoft cloud and collaboration settings. The candidate will work closely with customers, L1/L2 teams, vendors, and internal engineering teams to deliver enterprise Microsoft solutions and support managed services. Key Responsibilities Design, implement, configure, and support

Microsoft 365 solutions for customers and internal environments. Administer and manage

Microsoft 365 / Office 365

services, applications, and collaboration tools. Perform

O365 tenant-to-tenant migrations and

G Suite/Google Workspace to Microsoft 365 migrations . Manage and troubleshoot

Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and related M365 services. Manage and administer

Microsoft Defender for Endpoint . Manage and administer

Microsoft Purview ,



including compliance and data governance capabilities. Perform

Azure resource management and administration . Handle

SCCM/MECM application packaging, deployment, and OS deployment . Monitor, troubleshoot, and optimize Microsoft environments to ensure optimal performance. Lead or contribute to

MSP projects, service improvement initiatives, migrations, and customer requests . Work directly with customers on incidents, change requests, status meetings, projects, and technical requirements. Develop and maintain

SOPs, technical documentation, and standard processes . Coordinate with

L1/L2 teams and vendor support for issue resolution. Mentor and provide technical guidance to junior engineers and service desk teams. Support audits, SOW scoping, technical assessments, and solution delivery. Take ownership of customer

Agile Cloud Engineering requests . Stay updated with Microsoft technologies, industry trends, and best practices.

📌 Subject Matter Expert Microsoft Hyderabad
🏢 SHI Solutions India
📍 Hyderabad