This is an Internal document.

Role: Tech Support Engineer 1

/ Job Role

811 Banking Operations & Debit Card/Account Monitoring

 Monitor customer accounts and verify scheme codes, account eligibility, and product criteria.

 Monitor debit card issuance, including physical/virtual debit cards and applicable card limits.

 Coordinate with respective business/operations teams for resolution of system-related issues.

 Highlight process gaps and exceptions to the concerned teams and follow up until closure.

 Support account-level corrective actions, including reversal/recovery of incorrect amounts where applicable.

 Maintain and share account-level details/screenshots/evidence for issue investigation.

 Coordinate with stakeholders for customer-level remediation and resolution.

 Help re-propagated data between finacle & BCIF

Key Responsibilities

811 Account Process Control Monitoring Reconciliation | Scheme Code

Validation | Debit Card Issue Resolution| Reversal/Recovery

📌 Tech Support Engineer 1 Digital Banking Kotak 811 Regional Sales Mumbai
🏢 Kotak
📍 Mumbai