Exp: 3 to 6 years

Job Role : Technical Account / Customer Success Manager

Job Location: Noida , sector 60 , All 5 days WFO

Shift Timings : EST time zone ( 6:30 PM to 3:30 AM)
Own the end to end technical relationship for a portfolio is largest and most - strategic merchants, often at C level or VP level engineering stakeholders. - Lead complex, multi-phase integration and optimization initiatives, including custom - implementations, platform migrations, and large scale upsell or cross sell efforts. - Serve as the executive level technical escalation point, resolving high stakes, high - visibility technical issues under time pressure. - Proactively identify growth opportunities within strategic accounts by deeply - understanding merchant architecture, roadmap, and business goals. - Partner with Product and R&D; leadership to influence roadmap based on strategic - merchant needs, and represent the voice of our biggest customers internally. - Build scalable frameworks, tooling, and best practices that can be applied across the - broader TAM organization, not just individual accounts. - Own quantifiable outcomes tied to strategic account health: reduced time to value, - expansion revenue enabled, escalation reduction,



and merchant retention.

Qualifications
3 or more years of experience in a Technical Account Manager, Solutions Engineer or - Solutions Architect roles, with direct experience supporting large, complex enterprise - customers. - Track record of owning strategic, high-revenue enterprise relationships end to end, - including navigating executive stakeholders on both the merchant and internal side. - Deep technical background, including hands on experience with SQL, API integrations, - log analysis, and reading source code at a level that allows independent technical - investigation without heavy engineering support. - Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives - from strategy through execution. - Solid executive communication skills, comfortable presenting technical strategy to - senior leadership on both sides. - Proactive mindset and solid ownership. - Excellent written and spoken English. - Experience in E-commerce, payments, or FinTech, particularly with large scale US - retailers, is a significant advantage.

📌 Technical Account Manager Noida (India)
🏢 Tenarai
📍 India