Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Key Responsibilities
Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues
Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients.
Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues.
Provide L2 / L3 support for operational activities.
Handling day to day Incidents and Service requests.
Coordinating with vendors on process improvement areas and ensure to have those in place.
Contributing and driving project / capability initiatives.