This role is responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client.
Why You Should Consider This Role
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoy challenges
You thrive in a rapid-paced and changing setting
You enjoy being on the phone and are passionate about customer service
What You Will Like
The variety of work - every day and every customer’s situation is unique
Being a part of a high performing, collaborative and supportive team
The chance to demonstrate your exceptional problem-solving abilities
Medical perks begin on your first day
Competitive compensation and paid time off
Career advancement opportunities
The Details




Provide claim adjudication and problem resolution in the VPS Contact Center
Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax, and chat
Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
Adheres to standards for effective job performance and development
Gains and maintains in-depth understanding of VPS products, clients, systems, and applications
Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations
Process claims with accuracy to confirm coverage by

📌 Associate Auto Claim Adjuster Hyderabad
🏢 Assurant
📍 Hyderabad