This is an Internal document.
Role: Tech Support Engineer 1
Job Description / Job Role
811 Banking Operations & Debit Card/Account Monitoring
 Monitor customer accounts and verify scheme codes, account
eligibility, and product criteria.
 Monitor debit card issuance, including physical/virtual debit cards and
applicable card limits.
 Coordinate with respective business/operations teams for resolution
of system-related issues.
 Highlight process gaps and exceptions to the concerned teams and
follow up until closure.
 Support account-level corrective actions, including reversal/recovery
of incorrect amounts where applicable.
 Maintain and share account-level details/screenshots/evidence for
issue investigation.
 Coordinate with stakeholders for customer-level remediation and
resolution.
 Help re-propagated data between finacle & BCIF
Key Responsibilities:
811 Account Process Control Monitoring Reconciliation | Scheme Code
Validation | Debit Card Issue Resolution| Reversal/Recovery

📌 Tech Support Engineer 1 Digital Banking Kotak 811 Regional Sales Mumbai
🏢 Kotak
📍 Mumbai