ORM Executive
Company: Schbang
Location: Lower Parel, Mumbai
Work Mode: In office
Employment Type: Full-Time
CTC: ₹3.5 LPA

About Schbang
Schbang is a full-service creative and technology agency that brings together creativity, technology, media, and culture to build impactful brands. We work with leading brands across industries to create digital experiences and conversations that matter.

Role Overview
We’re looking for an ORM Executive who is plugged into the internet, understands social media conversations, keeps up with emerging trends, and enjoys making sense of data.
As an ORM Executive, you will work closely with the Digital and ORM teams to monitor online conversations, track brand sentiment, identify emerging trends, flag potential reputation risks, and generate meaningful insights for multiple brands.
This role is ideal for someone looking to build a career in Online Reputation Management, Social Listening, Digital Marketing, Social Media Analytics, and Brand Communication.
You will be working in a rapid-paced agency environment where staying updated with social media,



internet culture, news, memes, trends, and online conversations is an key part of the job.

Key Responsibilities
• Monitor brand mentions, conversations, comments, reviews, and discussions across social media
and digital platforms.
• Support Online Reputation Management (ORM) activities for multiple brands.
• Track and analyse online conversations to understand audience sentiment and brand perception.
• Identify emerging trends, viral conversations, potential crises, and reputation risks.
• Conduct regular social listening and share relevant observations with the team.
• Maintain accurate trackers and databases for brand mentions, queries, complaints, and responses.
• Categorise and analyse conversations based on sentiment, topic, platform, and priority.
• Assist in preparing daily, weekly, and monthly ORM reports.
• Identify recurring customer concerns and provide actionable insights to

📌 Orm Executive Mumbai
🏢 Schbang
📍 Mumbai