Scope:
Deliver flawless application onboarding service to BY customers by ensuring quality in implementation support.
Drive, as a lead SME for BY Customer delivering their WMS Settings and providing support during their onboarding journey
Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
Understanding the Application Landscape of the customer and ensuring the application deployment is done
Implement “Advanced Quality Prevention” plans to improve solution and service reliability
Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
Own customer solution and enhance solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.
Act as a Senior solution SME providing mentorship to Technical Architects and Consultants,



delivering product/technical training and supporting in improving capability and delivery quality of the team.
Adopt AI into day-to-day operations
What will you do:
Delivers excellent customer experience by driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
Guides/assists team members to resolve medium complexity issues.
Proactively implements “Advanced Quality Prevention” quality plans including but not limited to regular and proactive solution health monitoring process, tools and procedures
Validation frameworks post application patching, upgrades and maintenance
Guides the team to plan and implement “early detection and resolution” as well as “outflow and recurrence prevention” quality strategies
Drives/leads resolution

📌 Sr Support Engineer 1 Coimbatore (India)
🏢 Blue Yonder
📍 India