Customer Experience Skilled (O2C Billing & Order Management)

Job Summary

The Customer Experience Qualified is responsible for managing Order-to-Cash
(O2C) activities, including order processing, billing, booking, customer query
resolution, and stakeholder collaboration. The role focuses on delivering an
exceptional customer experience by ensuring accurate transaction processing,
timely issue resolution, process compliance, and strong coordination with
cross-functional teams. The incumbent serves as a key liaison between customers,
Sales, Finance, Collection, Operations, and other internal stakeholders to drive
customer satisfaction and operational excellence.

RESPONSIBILITIES

Key Responsibilities

Order Management & Billing Operations
Process customer orders, bookings, billings, purchase requisitions, and
related transactions accurately and within defined service levels.
Ensure timely and error-free execution of O2C activities while adhering to
company policies and compliance requirements.
Monitor and explicit operational backlogs to meet business targets.




Support revenue-impacting transactions through accurate order validation and
billing execution.
Maintain data integrity across ERP and CRM systems.

Customer Experience & Relationship Management
Manage customer inquiries, requests, and claims while ensuring timely
resolution and customer satisfaction.
Develop and maintain positive customer relationships through effective
communication and proactive support.
Act as the primary point of contact for customer escalations related to order
processing, billing, and service delivery.
Collaborate with dispute management teams to facilitate resolution of
billing-related issues.

Cross-Functional Collaboration
Partner with Sales, Finance, Collections, Operations, Logistics, Credit, and
other internal teams to resolve customer concerns and operational challenges.
Coordinate with global stakeholders and customer-facing teams to ensure
customer

📌 Cust Exp Professional Pune (India)
🏢 Honeywell
📍 India