POSITION OBJECTIVE:
Lead and strengthen the governance of strategic partners, vendors, and managed service providers supporting GSM, Mobile Money, and B2C business operations across 14 countries. The role ensures partner performance, compliance, risk management, contractual adherence, and value realization through effective governance frameworks, stakeholder engagement, and end-to-end partner lifecycle management, including RFP/RFI processes, vendor selection, delivery oversight, and continuous improvement.

KEY RESPONSIBILITIES:

Governance & Oversight
Establish and maintain partner governance frameworks, operating models, and engagement structures.
Drive regular governance reviews with strategic partners and stakeholders.
Monitor partner performance against contractual obligations, KPIs, SLAs, and business outcomes.
Ensure governance practices align with organizational policies and industry best practices.

Performance Management
Define, track, and report partner performance metrics and scorecards.
Conduct monthly, quarterly, and annual reviews.




Identify performance gaps and drive corrective action plans.
Ensure continuous service improvement and value realization from partners.

Stakeholder & Relationship Management
Act as the primary governance contact between internal stakeholders and strategic partners.
Facilitate executive-level governance forums and steering committee meetings.
Build robust relationships with business, technology, procurement, legal, risk, and compliance teams.
Escalate and manage partner issues and disputes to resolution.

Contract & Financial Governance
Support contract management, renewals, and governance of IT commitments.
Monitor contractual deliverables, penalties, incentives, and obligations.
Oversee financial governance, including budget alignment, and cost optimization prospects.
Track value realization from strategic partnerships.

Reporting & Continuous Improvement
Prepare governance dashboards, executive reports, and performa

📌 Lead Partner Governance Gurugram (India)
🏢 Airtel Africa
📍 India