Saviynt is an identity authority platform built to power and protect the world at work. In a world of
digital transformation, where organizations are faced with increasing cyber risk but cannot afford
defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers
unparalleled visibility, control and intelligence to better defend against threats while empowering
users with right-time, right-level access to the digital technologies and tools they need to do their
best work.
Customer Success Manager will manage customer loyalty and adoption of Saviynt’s cutting-edge products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will coordinate routine health checks and any required remediation to ensure our customers stay on track towards their goals.
Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
Serve as the primary point of contact for customers after implementation
Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value
Participate with the Sales team to provide a robust customer-focused sales, orientation and launch engagement process
Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell prospects
Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow- ups and action-item completion