Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between creative IT products, solutions and Customer needs.
With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.
Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.
Role Overview
We are looking for a passionate, hard-working, and talented Call Leader who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. You will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an prospect to contribute and build a support and process model that will impact Amazon at a global level. You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.
Requirements
KEY RESPONSIBILITIES:
On a typical day, the employee will lead high-severity response calls, ensure rapid and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operations teams. Candidate must be forward-thinking with a high degree of customer service focus and excellent communication skills. The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.
Your peers will be system and software support engineers working to ensure Fulfillment Center systems are healthy and available to meet customer demands. In this role, you will have the chance to participate in solutions to business problems that are truly unique to Amazon. This team is a global team, so strong communication skills
📌 Major Incident Manager Bengaluru
🏢 Power Bridge
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.