Job Summary
We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support.
Key Responsibilities
Handle seller queries through international chat support.
Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.
Identify issues, troubleshoot effectively, and provide timely resolutions.
Maintain skilled and customer-focused communication.
Meet defined quality, productivity, and process SLAs.
Accurately document customer interactions and resolutions.
Escalate complex or unresolved issues to the appropriate teams.
Ensure a high level of customer satisfaction and service quality.

Eligibility & Requirements




Minimum 1 year of experience in an International Voice & Chat Process.
Experience in e-commerce processes is preferred.
Seller Support experience is mandatory.
Candidates from any industry/domain with relevant seller support experience can apply.
Excellent written and verbal English communication skills.
Solid customer service and problem-solving skills.
Comfortable working in rotational shifts.
Willingness to work from office in Pune.

Why Join Us?
Opportunity to work on an international e-commerce process.
Exposure to a global seller-support environment.
Company-provided cab facility.
Growth opportunities within the customer support domain.
In-house trainings provided by the qualified

📌 Customer Support Seller Support Chat Process Pune (India)
🏢 PineQ Lab Technology
📍 India