Company Description
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of a English speaking M365 Technical Advisor.

We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor - Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. This position requires 40 hours availability per week (Monday-Friday) from 1 PM - 9 PM UTC and makes hourly payment.

The Microsoft 365 Technical Support Advisor - Engineer will also provide technical support and advice to our customers and help them with the Recent Product Playbook.

The Microsoft 365 Technical Support Advisor - Engineer will gather insights, bugs, and other type of feedback.

With the information gathered, the Microsoft 365 Technical Support Advisor - Engineer will help to create readiness, wikis, Q&A; and the guidelines on how to use the current products.





Initial input would be through a teams channel.

Core Responsibilities:
Review the feedback provided about recent products.
Identify the type of insights we have gathered on the teams channel.
Track insights and identify bugs.
Help creating readiness, guidelines and Q&A.;

Skillset Required:
Freelancers will attend customer in English language. The freelancer will have at least 2 years of experience in one or more of the following areas:
Microsoft 365 administration,
Microsoft 365 consultancy,
Microsoft 365 deployment
Microsoft 365 migration
Microsoft 365 technical support
The freelancer will have a solid general understanding of Microsoft 365 workloads and additionally be specialized (deep dive) in at least one of the following workloads:_
_
Microsoft Exchange Online_
Microsoft SharePoint Online
Microsoft Teams
Microsoft Office
Microsoft One Drive for Business
_ Microsoft Identity Manag

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📍 Bengaluru