Required Skills and Qualifications
Education: A high school diploma or equivalent is typically required; a degree may be preferred.
Experience: Proven experience in a customer service role is advantageous.
Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
Problem-Solving Abilities: Solid problem-solving skills and attention to detail are necessary to handle customer issues effectively.
Technical Proficiency: Familiarity with CRM software and Microsoft Office is often required.
Issue Resolution: Efficiently resolve customer complaints and inquiries, providing accurate information about products and services.
Data Management: Maintain and update customer records in the CRM system, ensuring accurate documentation of interactions and resolutions.
Collaboration:
Work with other departments to address customer needs and escalate complex issues when necessary.
Performance Metrics: Meet or exceed customer service performance metrics and targets, tracking and analyzing customer feedback to propose improvements.
3 Sources
Job Types: Full time, Permanent
Pay: From ₹15,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Provident Fund
Education:
Bachelor's (required)
Experience:
Customer relationship management: 2 years (required)
Language:
English (required)
Location:
Anna Nagar, Madurai, Tamil Nadu (required)