Position Title: IT Technician

Reports Directly to:IT Manager

Position Overview:
Primary Responsibilities:
Must be located in office.
Install and configure various operating systems including but not limited to Microsoft
Perform equipment and office relocations, as needed
Troubleshoot Windows 10 and 11 computers, for common software and hardware related issues
Troubleshoot basic network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
Troubleshoot basic telecommunications issues that include Cisco & Avaya telecommunications platforms and their associated equipment and cabling.
Monitor, document and maintain the highest level of security on all systems including virus protection, user permissions for both local, network and Internet access on all desktop computers. Report any discrepancies to management and work with other IT technical teams to remediate
Prepare progress and maintenance reports for all work performed, update assigned support tickets using ITIL as a framework




Acts as an IT Liaison when coordinating with other departments in the absence of the physical presence of the Manager of IT.
Participate in inventory control and reporting of all IT hardware and software. Maintain site inventory in IT asset inventory system
Support printer maintenance and ordering of equipment.
Observe and provide evidence on desktop related security and compliance requirements
Work with IT systems, IT Networking and IT Telecommunications to assist where needed. Escalate as needed to ensure timely resolution of all issues
Assist in remote support
Address user incident and service requests within the defined SLA’s
Adhere to company guidelines and procedures.
All other duties as assigned

Requirements:
Minimum Qualifications:
Education Requirements:
Associate’s degree or Technical degree in a computer field; equivalent work experience may be considered
Field Experience:
At l

📌 It Technician Chennai
🏢 DATAMARK
📍 Chennai