Issue Resolution: Addressing customer complaints, troubleshooting product/service problems, and providing practical, step-by-step solutions.
Documentation & Data Management: Maintaining accurate and detailed records of customer interactions, transactions, and feedback within Customer Relationship Management (CRM) software like Salesforce, Zendesk, or Freshdesk.
Cross-Functional Collaboration: Working with technical, billing, or logistics departments to escalate and resolve complex or recurring issues.
Feedback Collection: Gathering customer insights through surveys and feedback loops to help internal teams improve products and support processes.
Product Knowledge: Maintaining an in-depth understanding of the company's offerings to provide accurate information and guide customers in their decision-making.
Age criteria 18 to 29 years
Job Types: Full time, Part time, Fresher
Pay: ₹16,918.08 - ₹26,800.53 per month
Work Location: In person
📌 Customer Support Executive Chaderghat
🏢 Cosmic IT Services
📍 Chaderghat
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