Skills Required:
Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.
Excellent verbal and written communication skills especially in English
Excellent interpersonal skills.
Solid problem-solving abilities and the ability to work well under pressure.
Familiar with Microsoft office, Google drive and Google
sheets.
Ability to multitask, prioritize, and manage time effectively.
A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.
Robust followup skills
Self motivated, agile and proactive and results oriented
KRAs:
Virtually ensuring smooth inbounds and outbounds with coordination with internal teams
Resolve customer complaints and grievances immediately
Communication with domestic & international clients to receive and process orders
Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.
Collaborate with the sales team to negotiate and renew contracts with clients.
Cross-selling and upselling of other products and services
Maintaining financial health and receivables of customer accounts and ensuring timely payments
Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Adaptable schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund