We are a fast-growing SaaS company offering a CRM solution for educational institutions. Our platform helps schools and colleges manage admissions, communication, fee collection, and operations efficiently.We are looking for a proactive and customer-focused CRM Support Executive to provide remote support, troubleshoot issues, and ensure high customer satisfaction.Role OverviewThe CRM Support Executive will be responsible for:
Troubleshooting product issues
Coordinating with the technical team for escalations
Ensuring timely resolution of tickets
Supporting clients during onboarding and implementation
Maintaining documentation and FAQs
Required Skills:
Solid communication skills (English + regional language preferred)
Experience supporting CRM / ERP / SaaS products
Understanding of ticketing systems
Ability to explain technical concepts in straightforward language
Robust problem-solving mindset
Pay: ₹250,000.00 - ₹300,000.00 per year
Benefits:
Provident Fund
Education:
Master's (preferred)
Experience:
Academic counseling: 2 years (required)