Roles and Responsibilities
Monitor real-time performance metrics such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, and QA scores.
Identify areas of improvement and implement corrective actions to optimize key performance indicators (KPIs).
Collaborate with team members to resolve customer issues promptly and efficiently.
Provide insights into trends and patterns in customer interactions through data analysis.
Develop and maintain reports on real-time analytics dashboards using tools like RTA or WFM.
📌 Real Time Analyst Hyderabad
🏢 TaskUs
📍 Hyderabad
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