Roles & Responsibilities:
Coordination with all Departments (Internally / Externally).
Preparing Daily MIS.
Raising Indent for Branch based on the requirements.
Ensuring smooth patient flow.
Minimizing the patient time and process.
Coordinating with patients till they walk out.
Maintaining Registers in Consultation room and Investigation Room.
Maintaining employee attendance and monitoring staff leave and timings.
Arranging alternative staff and doctors while they are on leave.
Ensure smooth functioning of all healthcare operations in the assigned hospital.
Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
Attending patient Complaints of your zone & speaking to them personally.
Drive Standard Operating Procedures for service excellence.
Ensure smooth functioning of the assigned branch.
Tracking branch performance.
Focus on patient satisfaction and quality.