TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Real Time Analyst (HR Assistant II)
Location: Hyderabad
Job Type: Contract
Work Type: Onsite
Job Description:
The Top Key Resposibilities:
Working knowledge in Real Time monitoring in Call Center workplace (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates.
Able to write root case analysis of any service failure.
Intraday Reporting (including call outs).
Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.
Mandatory Requirements:
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Mandatory exp in excel
Preferred skills:
Working knowledge in the client's Connect.
1+ years of customer service experience
1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
1+ years of Microsoft Office products and applications experience
Education or Certification:
Bachelor's degree with positive academic record.
TekWissen Group is an equal prospect employer supporting workforce diversity.
📌 Real Time Analyst Hyderabad
🏢 TEKWISSEN
📍 Hyderabad
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