Education:BSc / MSc - Biotechnology, Food Technology, Chemistry, Life Sciences
About the Role
You will work closely with the CX, Product, and R&D; teams to ensure customers receive accurate information and the best support.
Roles and Responsibilities:
Respond to customer queries related to products, ingredients, and usage.
Explain scientific and nutritional concepts in simple, easy-to-understand language.
Provide product consultations and guidance to customers.
Create and update FAQs, knowledge documents, and help articles.
Identify common customer issues and share feedback with Product/R&D; teams.
Support product improvement by sharing customer insights.
Maintain high response quality, empathy, and professionalism.
Required Skills:
1.Robust foundation in Life Sciences / Nutrition / Biotechnology with ability to explain product concepts clearly to customers.
2.Excellent written and verbal communication skills in English.
3.Experience in speaking with customers and resolving concerns with a valuable understanding of the product.
4.Basic proficiency in Excel / Google Sheets and other computer tools for tracking and reporting.
5.Internship or work experience in labs, healthcare, pharma, wellness companies, or startup environments is an added advantage.
6.Robust problem-solving, multitasking, organizational skills, and ability to maintain confidentiality with sensitive information.