What You'll Do:
Customer Account Manager (Existing Business)

Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead productive, tech-touch expansion.

Report to: Manager/Senior Manager, Existing Business Sales

What Your Responsibilities Will Be:
What your responsibilities will be
Manage renewals and retentionLead the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR, and churn targets.
Identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts.
Increase effective growth:
Surface and close upsell and cross-sell in consideration of customer outcomes.
Maintain a high-velocity pipeline and exceed ARR/NRR quotas for your book.
Manage a portfolio at scaleOrchestrate tech-touch motions to keep customers engaged and realizing value.
Prioritize with data: segment book by health, potential, and risk; complete standardized playbooks by segment.
Deliver value and advocacyRun concise check-ins and periodic business reviews, and next best actions.




Capture the voice of the customer and partner with Product, Support, and Marketing on fixes and campaigns.
Operate as one team -Collaborate with Customer Success, Solutions, and Marketing to ensure smooth onboarding, issue resolution, and scalable enablement.
Maintain accurate CRM hygiene, forecasts, and activity logs.

What You'll Need to be Successful:
What success is
Renewal rate/GRR at or above target; NRR growth across your book
Reduced logo and revenue churn through early risk identification and save plays
Improved product adoption and feature use in your segment
Reliable forecast accuracy and, error-free renewals
High customer satisfaction and reference ability

What you'll bring
SaaS renewals and account management experience with experience hitting retention and expansion targets.
Negotiation and objection handling skills with procurement and decision makers.
Data-d

📌 Customer Accounts Manager Pune
🏢 Avalara
📍 Pune