Key Responsibilities1️ Guest Experience & Engagement
Welcome guests with traditional and personalized gestures.
Conduct resort orientation and explain regenerative initiatives.
Handle guest requests, preferences, and special occasions.
Ensure proactive service recovery and complaint resolution.
Maintain guest history and preference records for repeat visits.
2️ Pre-Arrival & Arrival Planning
Plan curated experiences (safaris, wellness sessions, local village visits).
Coordinate with Housekeeping and F&B; for room readiness and amenities.
3️ Regenerative & Sustainability Communication
Educate guests about property sustainability initiatives.
Encourage participation in plantation drives, nature walks, and local engagement programs.
Promote responsible tourism practices within the forest ecosystem.
4️ Interdepartmental Coordination
Work closely with Front Office, Housekeeping, F&B;, and Maintenance.
Ensure smooth VIP movements and event coordination.
Escalate operational issues promptly to management.
5️ Guest Feedback & Reporting
Collect real-time feedback and ensure high online ratings.
Monitor guest satisfaction scores and service recovery reports.
Maintain daily guest movement and special request reports.
Job Types: Full time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Perks:
Food provided
Application Question(s):
Are You a Hotel Management Graduate ?