Cathay Pacific
Customer Services
Customer Care Department
Contract
Mumbai, India
Application deadline: 20 Apr 2026

Company Description:
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction:
The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers.



Build solid relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities:
Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
Recommend travel products, fares and services and provide new booking support to customers.
Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
Capture every sales prospect to improve revenue generations.

Requirements:
Positive command of written and spoken English and core market language (if applicable)
Customer service or

📌 Customer Care Advisor Iii Mumbai
🏢 Cathay Pacific
📍 Mumbai