Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the quick-paced environment of a true industry disruptor, you'll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Position Overview:
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.

What You'll Do:
Respond to customer tickets with thoughtful, personalized communication
Educate customers on platform capabilities and best practices
Identify recurring challenges and drive solutions that benefit multiple customers




Create and update knowledge base articles to improve self-service resources
Collaborate with your team while independently owning customer challenges
Triage, escalate, and follow up on incidents or customer-impacting events
Quickly adapt to product, process, and policy changes
Share best practices and contribute to continuous team improvement

Key Metrics:
Customer Experience
Ticket productivity
Quality Adherence
Maintaining Service levels (Timely responses)

What You'll Add to DigitalOcean:
A customer-first mindset with the ability to empathize and build trust through transparent, thoughtful communication
Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time
Solid problem-solving skills with the creativity to find both immediate and long-term solutions for customers
Adaptability to thrive in a fast-paced, ever-evolving setting with frequent produ

📌 Associate Customer Advocate Hyderabad (India)
🏢 DigitalOcean
📍 India